The following diagram gives a high-level overview of the components that make up the system, and provides a synopsis of how the system works.

• Requestors at client companies login to TaskASAP and create work requests.
• A manager at the client company reviews new task requests and approves, denies or cancels each request.
• As new requests arrive on the Service Provider side, the service provider manager acknowledges each request and assigns it to the appropriate employee
• As service provider employees work on individual tasks they add entries to the online work log, indicating time spent on each activity.
• Requestors and managers can monitor the status of any given task by reviewing the task online, or generating a report of outstanding tasks.
• Service Provider employees generate their timecards online and submit them automatically to the payroll system.
• Service Provider managers use the timecard information to generate invoices online.

1. Navigate to http://www.taskasap.com/
2. Log in. Use your email address as the login name. If you're a manager, contact us at I/O Technologies (800-993-9028) to get your password. If your manager set up your account, s/he will tell you what login and password to use.
3. Once you're logged in, you can add a new task by clicking Task Info ... New Task
4. The top half of the form that appears will normally be used by requestors (i.e., the team players) to add new tasks. The client manager/team captain (i.e., you) will complete the bottom half of the form.

• Although an issue may have very high priority for a requestor, a manager may assign a different priority and target date. This takes into account that a manager often sees a bigger picture, while individual requestors may have a more limited perspective. (Requestors can't change values in the manager section of the task screen.)
• After a requestor has created a new task, it will show up in the APPROVAL QUEUE for a manager to review and approve/deny/cancel, etc.
• After the manager approves a task, it moves to the TASKS IN PROGRESS queue
• Once the client manager approves the task and presses the "Save Task Information" button, an email is automatically sent to the service provider, notifying them of the new task. (When we finish the task, we also send an email to the requestor and/or manager, notifying him/her of that fact.)

Unlike volleyball, managers can add as many members to their team as they want. That is, they can set up dozens of requestor user records if they wish. However, we would not recommend flagging more than one user as a manager, unless you want to grant authority to approve tasks to multiple persons at your company without your knowledge. Just as it would be confusing in our volleyball analogy to have more than one team captain per team, it could get confusing from a task management perspective to have more than one manager per client on the web site.

1. Navigate to the site and log in as described above.
2. Add a new task by clicking User Info ... Add New User
3. Complete the form that appears as directed. Press the 'Save User Information' button to save the new requestor record.

• You can also add projects and assign tasks to projects. Then reports can be generated to show the status of these tasks.
• There are additional features and benefits to this new web site that will become more self-evident as we start using the system. For example, requestors on the client side will be able to see exactly what work has been done on their task(s) as work is being done. Service provider (IOT) employees have a vested interest in recording this activity--it directly affects the hours that show up on their timecards.
• We'd appreciate any feedback you'd care to give in regard to the instructions above--whether they were easy to understand, and how we can improve upon them.